Common questions

Everything you need to know.

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Ordering & quotes

1

What's the typical timeframe for custom curtains and blinds?

Most orders take 3 to 4 weeks from order to installation. We'll confirm the exact timeline during your consultation.

2

Can I see samples before ordering?

Absolutely. Visit our Pemulwuy showroom by appointment, or we can bring samples to you via our mobile showroom. You can see, feel, and test fabrics in your own space.

3

Do you offer financing options?

Yes. We offer 0% interest payment plans through Brighte. Ask us about payment options during your consultation or contact us for more details.

4

How much does a consultation cost?

Consultations are completely free. We discuss your needs, show samples, take measurements, and provide a detailed quote with no obligation.

Products

5

What if I need a specific size or custom measurement?

Custom sizing is our specialty. We measure and craft everything to your exact specifications, whether it's special window spaces or void installations.

6

What's the difference between blockout and sheer curtains?

Sheer curtains filter light while maintaining privacy and elegance. Blockout curtains provide complete darkness, perfect for bedrooms or home theatres. We can recommend the best option for each room.

Installation

7

Do you offer installation services?

Yes, we handle everything from design consultation to professional installation. Our team ensures perfect hanging and a flawless finish in your home.

8

Do you service areas outside Pemulwuy?

Yes. We service all of Sydney and surrounding areas. Our mobile showroom visits homes for consultations, and our installation team covers the entire region.

Care & returns

9

How do I care for my new curtains or blinds?

We provide care instructions with every installation. Most curtian fabrics can be washed in the washing machine. Blinds can be wiped with a soft cloth.

10

Can I return or exchange my order?

Custom items are made to order, so returns aren't available. However, we work closely with you during design to ensure you love your choice. If there's an issue, we'll find a solution.

Still have a question? We're here to help.

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We come to you. Measure and free quote, no obligation. Servicing all of Sydney and surrounding areas.

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