Common questions
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Most orders take 3 to 4 weeks from order to installation. We'll confirm the exact timeline during your consultation.
Absolutely. Visit our Pemulwuy showroom by appointment, or we can bring samples to you via our mobile showroom. You can see, feel, and test fabrics in your own space.
Consultations are completely free. We discuss your needs, show samples, take measurements, and provide a detailed quote with no obligation.
We accept Mastercard, Visa and American Express with no credit card surcharge, as well as cash.
No. There is no service fee or surcharge on any card payment, including Amex.
Yes. We offer 0% interest payment plans through Brighte, with fortnightly payment options over 6 or 12 months (conditions apply). Ask us about payment options during your consultation or contact us for more details.
Apply with BrighteCustom sizing is our specialty. We measure and craft everything to your exact specifications, whether it's special window spaces or void installations.
Sheer curtains filter light while maintaining privacy and elegance. Blockout curtains provide complete darkness, perfect for bedrooms or home theatres. We can recommend the best option for each room.
It is a free interactive tool that lets you try our custom window furnishings on a photo of your own room. Choose a product and a fabric or finish, then open and close it to see how it looks in your home.
Try the visualiserAdd a photo of your window by taking one, uploading one or choosing a sample room. Drag the box so its four corners line up with your window, then choose a product and a fabric or finish. You can open and close the product to see how it looks. When you are happy, contact us for a free measure and quote.
Book a free quoteTake the photo straight on to the window, in good lighting, with nothing blocking the view.
Colours shown may vary in shade and tone from the actual products. We bring physical samples to your home during your free consultation so you can see the real products.
Yes, we handle everything from design consultation to professional installation. Our team ensures perfect hanging and a flawless finish in your home.
Yes. We service all of Sydney and surrounding areas. Our mobile showroom visits homes for consultations, and our installation team covers the entire region.
Curtains, blinds and outdoor blinds can all be brought to life with automation. We use Alpha and Somfy, two of the leading motor brands in Australia, to deliver whisper-quiet, app-controlled, voice-ready window coverings that open with the sun and close with a single tap.
See our Automation pageOur motors integrate with Google Home, Amazon Alexa, Apple Home and Siri, and Control4 via the Alpha Neo Link Box or the Somfy TaHoma hub. You can control rooms individually, set daily schedules and link blinds into scenes.
Yes. Most existing roller blinds can be retrofit motorised without replacing the fabric or brackets. A 12V battery tube motor slides inside the existing tube and charges by USB-C. Battery life is typically 3 to 6 months per charge, and no electrician is required.
We provide care instructions with every installation. Most Sheer Curtain fabrics can be washed in the washing machine depending on the size of washing machine you have. Blockout Curtains are to be dry cleaned by professional curtain cleaners. Blinds can be wiped with a soft cloth.
Custom items are made to order, so returns aren't available. However, we work closely with you during design to ensure you love your choice. If there's an issue, we'll find a solution.
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We come to you for a measurement and a free quote, no obligation.
Visit our Showroom by appointment ONLY or we can bring our mobile showroom to you.
Servicing all of Sydney and surrounding areas.